Community Living BC

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services to individuals with developmental disabilities and their families. CLBC employees strive to live our corporate vision of 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration, and community.

The Role:

As a Quality Assurance Practice Consultant (QAPC) at CLBC, you will enable CLBC to provide the highest possible quality of service through expert support and analysis, and by building strong relationships with individuals, families, front-line staff, and other agencies and stakeholders. Using the Quality Assurance and Quality of Life frameworks to guide decisions, the QAPC advises and supports individuals, families and staff through the Complaints Resolution process to achieve a fair, responsive and respectful outcome.

The QAPC engages and collaborates with a wide variety of stakeholders which enables them to gather and analyze information, identify patterns and possibilities for the organization and the individuals and families we serve, and provide recommendations for enhancing services and practices.

This role provides operational support by bringing an expert perspective to support organizational effectiveness and changes and to the implementation of new practices, processes, and projects that enhance the quality of life for the people we serve.

 Duties include:

  • Provide leadership, coordination, and consultation to the regional management team and staff
  • Identify key areas of "risk" in the field, and work with regional management to mitigate these risks
  • Assess Quality Assurance practices and processes, gather data, assess gaps and recommend practice/process enhancements to the regional management team.
  • Analyze existing policy, practice, standards and quality assurance mechanisms
  • Develop standards, forms, agreements, processes and practice guides that support policies
  • Distill key learning, identify practice implications and make recommendations for new or enhanced approaches and solutions
  • Lead agency quality assurance reviews, communities of practice, special initiatives and project roll-outs
  • Support and advise front-line staff, peers and Integrated Service Managers on complex Quality Assurance cases using a consulting cycle
  • Advise staff on the interpretation of acts, regulations, standards and procedures
  • Provide practice support and consultation to field staff on elements of the Quality Assurance Framework, such as adult guardianship issues, internal and external quality service reviews and other key areas as identified by the regional management team
  • Liaise with peer QAPC's regarding suggested changes to maintain consistent practice across the regions


  • Human Services degree or equivalent combination of education and experience
  • Two years minimum demonstrated experience social service delivery preferably in community living
  • Experience with social policy development an asset
  • Experience preferred in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families.

Location: Primary office in Surrey, however, this role may work from other South Fraser region offices as needed.


As a CLBC employee, you will receive a comprehensive benefits package, including a pension, flex days, generous vacation and special leave to attend to personal/family matters, life insurance, and salary protection for sick days and if needed, long-term disability. Our development policies and programs ensure continuous learning and offer an opportunity for professional development and skill-building.

Additional Info:
This position is posted to fill a vacancy
Eligibility: Open to internal and external applicants

Term/Status: Regular/Full Time
Classification/Salary: Social Program Officer 30 / $77,971 to $89,102 annually

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act.

Closing date: April 7, 2020

Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Note:  An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Community Living BC is an equal opportunity employer.

Community Living BC
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