Community Living BC

We are proud to be selected as one of B.C.'s Top Employers for 2022!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Lives filled with possibilities in welcoming communities. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Service Centre Analyst at CLBC, you will work as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.

As a key member of the IT Operations and Development work team, you will be responsible for:

  • Enabling/training users to use technology-related resources
  • Ensuring technical issues and requests are dealt with in an effective and timely manner
  • Ensuring business process issues and requests are dealt with and well understood.
  • Provide statistics, reporting and other information to the group on a regular basis
  • Liaising with Workplace Technology Services, MCFD and Solutions BC for issue resolution, general communications, and coordination of service and support requests.

This is the role for you if you are able to work effectively in a diverse, complex and dynamic environment where shifting priorities are common and expected. Superior judgment, problem-solving skills, analytical abilities, and excellent customer service are key skills required for this role.

Qualifications:

  • A degree in information technology (IT), computer science, or business-related discipline plus one-year related experience; OR a diploma plus two years of related experience; OR an equivalent combination of education, experience, and training.
  • Knowledge of current and emerging technologies (e.g network, software, CLBC applications and core government systems), development life cycle, and testing methodologies.

Benefits:

You will receive a comprehensive benefits package, including:

  • extended health and dental
  • a BC Public Service Pension plan
  • generous vacation and special leave to help you achieve work/life balance
  • paid maternity/paternity/adoption leave
  • life insurance, salary protection for sick days, and if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program, and a health and wellness incentive program.
  • Professional development programs provide continuous learning and the opportunity for professional development and skill-building

Location: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility.

Travel: Occasional travel is required.

Additional Info:
This position is posted to fill a new vacancy
Term/Status: Regular/Full time
Classification/Salary: Info Systems R18 / Starts at $54,933 annually plus a 3.3% temporary market adjustment

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: Open until filled

Apply now! Submit a resume and cover letter online to the attention of Suraj Virk. Applications received by email or other methods will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Community Living BC is an equal opportunity employer.

Community Living BC
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